Help with Trainerflow
The quickest way to reach us is email. We answer within two working days.
Contact
Write to support@trainerflow.com from the address on your account, and tell us which page or screen you were on and what you expected to happen.
Common questions
- I forgot my password. There is no self-service reset yet — email us from your account's address and we will sort it out.
- I need an account. Trainerflow is invite-only for now: ask for one at trainerflow.com/request-access and we email you an invitation. Trainees are invited by their trainer; ask them for the invitation link.
- The app asked me to sign in again. Sign-in lasts 30 days; signing in again picks up exactly where you were.
- Where is my program? Your trainer activates it for you. The app shows the program that is currently active; when a program ends, the next one appears once it is assigned.
- Who sees my notes? The notes you post to a run, with their photos and videos, are seen by you and, when a trainer assigned the program, by that trainer, who can reply. Nothing is public.
- How do I stop the daily digest? Trainers turn it off under Preferences in the user menu; every digest also ends with an Unsubscribe link.
- How do I delete my account? From your profile on trainerflow.com, or directly here once signed in. Deletion is immediate and permanent.
The app
The app is the trainee's side of the service: it shows the active program, walks through each workout and keeps its notes. It runs in your phone's browser at trainerflow.com/m with the same account as the website; there is nothing to download from a store. Add it to your home screen and it opens like any other app:
iPhone, in Safari
- Tap the Share button.
- Choose Add to Home Screen.
- Tap Add.
Android, in Chrome
- Tap the ⋮ menu.
- Choose Install app or Add to Home screen.
- Tap Install.
Connecting an AI agent
Trainerflow can be driven by your own AI agent over MCP — see connect an agent.